Frequently Asked Question
1. Application Installation
While connected to the Internet, go to www.witherbyconnect.com and log in.
Select the 'Offline Mode' option from the left-hand menu. This will open in a new tab.
When this page opens, the framework files for the Offline application will begin to download in the background. This is quite a large package of around 100MB, so on a slow Internet connection this could take some time - up to around 20 minutes:
Once the framework files have downloaded, Chrome or Edge allow creation of an offline application shortcut. Safari on Mac and Firefox do not allow creating an application shortcut but they just work offline from www.witherbyconnect.com/offline/.
Note the / at the end which is necessary.
Offline Application for Chrome
There are two ways to install the application.
Option 1: Click on the 'Download' icon in the URL bar, as highlighted below:
When prompted, click the 'Install' button. The offline application will install and open.
Option 2: Click on the three vertical dots icon to open the Chrome menu. Select 'Install Witherby Connect...' as highlighted below:
When prompted, click the 'Install' button. The offline application will install and open.
Offline Application for Microsoft Edge
There are two ways to install the application.
Option 1: Click on the 'App Available' icon in the URL bar, as highlighted below:
When prompted, click the 'Install' button. The offline application will install and open.
Option 2: Click on the three horizontal dots icon to open the Edge menu. Select 'Apps' and then 'Install Witherby Connect' as highlighted below:
When prompted, click the 'Install' button. The offline application will install and open.
2. Accessing the Application
To run the application, click on the Start icon at the bottom left of the screen and type 'Witherby Connect'. From the start menu, you can pin the application to Start or to the taskbar.
eBooks opened or download whilst using witherbyconnect.com can then be accessed for offline use. It should be noted that you must install the application with the same browser that was used to save your books or they will not be available within the offline application.
3. Troubleshooting
Application Install Option does not Appear
If the option to install the offline application does not appear while following the above instructions, you can go to the "Diagnostics" menu:
You can check:
- If an Internet connection is detected.
- The number of eBooks that have been saved in the local cache for offline access and under which username they are stored (the last username entered is used for offline access)
- If service workers are supported. The browser uses a service worker to be able to work offline. The state should be active (controlling).
Please also check the following:
If your Internet connection is slow, please make sure that you have waited for at least 20 minutes as the files may still be downloading in the background.
The following details should be added to the PC's Firewall white list settings:
https://www.witherbyconnect.com
www.witherbyconnect.com
137.117.235.8
104.215.157.88
Port 443
If the PC uses a Proxy Server to access the Internet, the above details should also be added to the Proxy Server Exception List.
You may also need to whitelist the Offline Application in your PC's Antivirus software.
If the install option still does not appear after following all of these steps, please check your Internet connection. If it is very slow or unstable, please try again once you are able to connect the PC to a stronger, more stable Internet connection. If your connection is strong and stable but the option still does not appear, please contact our support team at support.ticket@witherbys.com providing details of your PC, browser, Internet connection and the issue you are encountering.